Important notice: The law prohibits the sale of alcoholic beverages to persons under the age of 18.Any customer ordering alcoholic beverages online must ensure that he or she is 18 years of age or above and has the right to legally purchase the above goods.The customer must ensure that any ineligible person is not allowed to use the customer’s web login account to purchase alcoholic beveragesIf the delivery items include alcoholic beverages, the goods must be collected by a person aged 18 or above (appropriate identification required)If the above-mentioned person is not present, the company has the right to take back the goods and will try to deliver them again at another agreed time.
General Terms
In these Online Shopping Terms and Conditions and FROM THE MALT Electronic Store Special Terms (as defined below) (collectively, "these Terms and Conditions"), "we" means FROM THE MALT LIMITED, and "customer" or "you" refers to any individual, organization or company who orders goods or services from usPlease read these terms and conditions carefully before using this website or our application (collectively, the "e-Store")By using the e-Store or any part thereof, you agree that you have read these Terms and Conditions, and that you accept and agree to be bound by these Terms and Conditions.
We make every effort to ensure that the prices, information and sizes of items listed on our e-store are updatedWe reserve the right to change the prices of goods without prior notice.All orders may be accepted at our sole discretion based on stock availability
We will make every effort to ensure that the items listed on the e-store are in stockIf any goods cannot be provided to customers due to shortage, we have the right to provide goods of the same type and price as substitutes
All orders are subject to the availability of the relevant goods before final confirmation.If we fail to provide any ordered products or services, we have the right to refuse to accept the order
User Registration
You must register (online or otherwise) to become our user before you can order goods or services in the e-storeWhen registering, you promise to:
• Provide true, accurate, up-to-date and complete information about yourself as required;
• Only you or someone authorized by you can use your user name and password to log in to the e-mail. Store;
• We have the absolute discretion to reject any new user application and terminate any registered user without providing any reason
If there are any changes to your registered information, you can log in to your account to update or notify our customer service department immediately by phone or email to ensure that we can bring you the latest information.
If your account has not been used for a certain period of time (currently 3 years), in order to protect you and us, we will treat it as if you no longer use the account and make it invalid.All points and/or e-coupons in your account will also be canceled (if applicable)If you want to shop in the e-store again, you must apply for a new account
Protection of Privacy
In order to protect your right to privacy of personal data, we ensure that our policies and practices in collecting, using, retaining, transferring and accessing personal data comply with Section 486 of the Laws of Hong Kong Chapter Personal Data (Privacy) OrdinancePlease view our Privacy Policy Statement
Payment method
We accept payment by Visa and MasterCardIn order to provide a safe and reliable online shopping service, your credit card payment will be processed by our appointed service providerAll payment information uses 256-bit extended verification certificate SSL transaction encryption and real-time transaction authorization technology, which can safely transfer payment information to the receiving bank, bank card and payment companyAt the same time, the service provider supports CVV/CVC verification and Visa 3-D security authorization (verified by VISA) and MasterCard credit card (MasterCard security code), which can provide additional security protection for transactions and allow you to use Visa and MasterCard cards. Shop online safely and securelyThis service uses a specific personal password or security code to ensure that you are the only person authorized to use the cardYou should use a valid credit card in your own name for online purchasesWe will not be responsible for any delivery delays or non-delivery if your credit card issuer refuses to authorize payment to our online store
If there are additional delivery charges, these will be separately confirmed before you pay
All online orders are subject to our sole discretion and are accepted based on stock availabilityYou will receive the final shopping receipt for your records when you receive the goods (either at delivery or at a physical store)
After we receive the full payment of the order (including any surcharges), we will arrange the delivery of the relevant products and services
All online orders are at our sole discretion and accepted based on stock availabilityYou will receive the final shopping receipt for your records upon receipt (delivery)
Others
Force majeure: If we are unable to do so due to force majeure (including natural disasters, fires, floods, accidents, riots, wars, government policies, embargoes, strikes, labor difficulties, equipment failures or anything we cannot We will not assume any responsibility to the user or any third party for failing to accurately provide the products or services you need due to circumstances beyond our control.
You may not assign, transfer or transfer in any other form any rights and responsibilities under these Terms and Conditions to any other person without our written consent.
If any provision of these Terms and Conditions is interpreted as illegal or invalid, such provision will be deleted and will not affect the legality, validity and enforceability of other provisions of these Terms and Conditions.
These Terms and Conditions contain the entire agreement between the parties and supersede all prior negotiations, representations, understandings and agreements.
We have the right to modify, change or supplement all or any terms under these Terms and Conditions at any time by notifying you in advance
In case of any dispute, we reserve the right to make the final decision
These terms and conditions will be interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, and you and we are also subject to the jurisdiction of the Hong Kong courts.We may make corrections and changes to these terms and conditions from time to time without giving you prior notice.
Ordering Notes
The e-store only accepts designated delivery billing addresses in Hong Kong
When you order products from us, you agree to make a purchase request from us in accordance with these terms and conditionsOnce we receive your order, we will notify you and confirm receipt of the orderThis reply does not mean that we have accepted your orderIf we are unable to provide any ordered products or services, or if there are payment problems with the credit card you use or any other reason, we have the right to refuse to accept the order.If we are unable to provide any product or service on your order, we will notify you by phone or email
After your order request is accepted by us, we will confirm your acceptance of the order and notify you of the delivery time and date.
Exchanges and Refunds
Any glass items or wineware worth more than HK$700 (calculated as a single piece) after the consignee confirms receipt of the goods cannot be refunded under any circumstances.The value is below HK$700 (calculated as a single stick). If you find that the product is damaged or not in good condition when you receive the goods, you can contact the customer service department within 5 days to arrange for a replacement product.Otherwise, under normal circumstances, we will not accept any request for exchange or order cancellation
If we agree that you have the right to replace the product, but the requested replacement product has been sold out, we will refund the relevant money to you
At our independent discretion and under special circumstances, we will refund the money involved in online purchases to your credit card bank account (it will take about 4-6 weeks)
Please show us your original purchase receipt or related electronic receipt before accepting a product exchange
Items must be returned together with any gifts included with the purchase, otherwise the value of the gifts will be deducted from the refund
Others
Until the customer pays the full payment for the product, we will retain the property rights to the product, and the related risks will be deemed to have been transferred to the customer when the product is delivered to the customer.
In accordance with the "Product Environmental Responsibility Ordinance", we have fully implemented plastic shopping bag charges on April 1, 2015. If customers request to include any Watsons Wine Cellar shopping bags with delivery, they will be charged for each is HK$0.5
We have the right to destroy goods that have not been collected for more than six months after the order confirmation notification date or goods whose related storage fees have not been paid for more than six months without further notice.In this case, we will not refund or compensate you; we reserve the right to continue to charge you for storage fees
Under no circumstances will we be liable for any loss of revenue (whether direct or indirect), profit or any indirect or consequential loss arising from your dealings with us.